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Frequently Asked Questions

  1. Who do you use to run your courses?

  2. What is your success rate?

  3. What does your course price include?

  4. Why are your costs so low?

  5. Are your course materials up to date?

  6. What guarantees do you offer?

  7. How does the PMP® Credential compare to others?

  8. What is the difference between the CAPM® and PMP® credentials?

  9. What is the PMP® exam based on and why does it keep changing? 

  10. Who develops your course materials?

  11. Do you run courses outside of Melbourne? 

  12. What is a PMI® approved R.E.P. (Registered Education Provider)?

  13. How long do I need to study to prepare for the exam?

  14. Why is the predominant colour of this site 'red'? 

  15. Any more questions?  

If we have failed to adequately answer any question you may have, please feel free to contact us at any time - we are always happy to help. 


Who do you use to run your courses?

Mosaic is a deliberately small business focused on excellence in project management training.  All of our courses are developed and delivered by
Dr. Lynda Bourne and Patrick Weaver.

Lynda.jpgDr. Lynda Bourne DPM, PMP, FACS.

Lynda has extensive experience as a Senior Project Manager and Project Director specialising in delivery of IT and other business-related projects and has worked as a Senior IT Project Management Consultant. She is an internationally recognised consultant, author and trainer.

Lynda is Director of Professional Services with Mosaic Project Services.   

See Lynda's CV



Weaver_Low.jpgPatrick Weaver PMP, PMI-SP, FAICD, FCIOB.

Patrick has over fourty five years experience in the Project Management industry.  His career initially focused on the planning and managing of construction and engineering projects. The last twenty years has seen his businesses and experience expand to include the successful implementation of project controls in a range of government, ICT and business environments and the development of a range of sophisticated training options.

Patrick has been a PMI member for over 25 years and is the Managing Director of Mosaic Project Services Pty Ltd.    

See Patrick's CV

We do not employ contractors, in a typical PMP or CAPM certification course, Lynda has developed the 'soft skills' of communication and stakeholder management; and Patrick developed the 'hard skills' of scope, time and cost and we share the rest.


What is your success rate?

We are required to track our student pass rate by PMI. To date, we have a 98% 1st time success rate for all candidates who've book directly into a Mosaic course.

The few who do not pass first time have generally failed to follow our advice but are still eligible for our guarantee to ‘work with you until you pass’.  Virtually everyone has passes on the second attempt. 


What does your course price include? 

Our Mentored Email™ PMP and CAPM training course fees include all of our costs and charges - you have no more to pay! Our price includes: 

-  Foreign exchange and bank fees (other than those paid to your local bank),
-  Credit card fees,
-  All of our training materials, and
-  Access to over 2000 questions.
(Note: we will not charge you anything extra, however, our fees do not include your payments to PMI USA for the examination).

GST is not included in our advertised prices, this is additional for Australian residents only.

Our trainees also have free access to our comprehensive library of White Papers and other resources:


Why are your costs so low?

There are a number of reasons that work together to explain why we can offer cost effective courses:

  1. Mosaic is a small business, therefore we do not have to pay the high costs associated with major corporate overheads, nor do we have to share the profits from our courses with anyone else.
  2. We develop and maintain our own course materials (many other organisations 'buy-in' their materials at significant cost). Our experience and capabilities far exceed most general commercial training organisations so the only external costs we incur are related to materials purchased from PMI.
    See more on our course development.
  3. Our development costs are amortized across all of our Mentored Email™ courses creating an overall cost effective process. 
  4. We believe in fair dealing - the prices we charge are profitable and sustainable. Our advertised prices include of the fees, costs and expenses we incur -  we do not charge you anything extra!  However, our fees do not include any payments you make to PMI for membership and exam fees, GST for Australian residents only and any hard copy books you choose to buy (PDF versions are available to PMI members free of charge).
  5. Last and most important: we do not artificially mark up our prices and then offer 'fake discounts' and we don't add in unnecessary 'free' giveaway extras that most people don't bother to use (for more on this see There are no free steak knives!). We do offer discounts for multiple bookings and we do honour our $50 'price beat' guarantee (including discounted prices - all you need it the quote), otherwise, our prices are what you can expect to pay for a first class training course guaranteed to get you through your exam with the minimum fuss.    


Are your course materials up to date?

The simple answer to this question is yes!  PMI advise all of their approved Registered Education Providers (R.E.P.) of planned changes in the examinations many months in advance of the change occurring. We then plan our course update and changeover to meet the needs of our trainees.

Our current CAPM and PMP courses, have been updated to align with the '6th Edition' of the PMBOK® Guide.

The next significant change in the PMP examination will be the updated PMP Role Delineation Study our PMP course will be fully updated to align with this update prior to the exam change scheduled for 15th December 2019.


What guarantees do you offer?

1. Mosaic guarantees to work with each trainee who has purchased an exam preparation course until they pass their examination* 

This guarantee is conditional on the trainee making reasonable efforts to comply with any recommendations and suggestions made by Mosaic’s trainers. Whilst there will be no charge for Mosaic’s ‘support until you pass’; Mosaic will not pay for examination re-sit fees or any other associated costs and expenses incurred by the trainee. 
*Note: PMI change and update their examinations at regular intervals (at least once every 4 years), this guarantee does not apply if a person has simply neglected to take the examination they were trained for. However, where an examination change occurs after a person has failed an examination and before they can reasonably re-sit the 'old exam', the guarantee will apply to the provision of support based on the new examination requirements (subject to Mosaic having developed new materials). 

3. Our training meets PMI's strict eligibility requirements.

Mosaic is a PMI approved R.E.P., as such, PMI guarantee to accept our training as meeting the requirements of an 'approved training course' required to be eligible to apply for your examination. 

4. Our lowest prices are guaranteed.

Our mission is to offer the best value PMP and CAPM courses!  If you find a similar* course available for less** we will beat their price by $50 every time. Our prices are all inclusive - no more to pay***.

*Similar means: the course is offered by a PMI approved R.E.P., has similar inclusions. 

**Available for less means: the actual price charged to the student, many advertised prices do not represent the actual cost, once GST and various fees are included.

*** No more to pay means: we do not charge you anything extra for the course and will work with you until you pass your PMP or CAPM Exam (including any re-sits). However, our fees do not include any payments you make to PMI for membership and exam fees.

How does the PMP® Credential compare to other certifications?

There are a number of certifications in the Australian market - other places may vary. Our assessment based on observation of the job market is:

  • Diplomas in various forms have virtually no value in the job market and certainly won't help someone get a job without other experience. If you have experience, other higher level certifications are available. The 1-Day PRICE2 Foundation certificate is of a similar low-level.
  • Cert IV in project management. The Cert IV diploma has the benefit of being recognised under the National Competency Framework (and therefore overseas) but is a relatively low-level certification generally sought by people working in organisations that do not see project management as a key competency.
  • CAPM. The PMI Certified Associate in Project Management and the lower level Certified Practising Project Practitioner (CPPP) in the AIPM RegPM scheme are designed for people entering the project management profession. Both seem to carry significantly more weight than the Cert IV.
  • PMP. The PMI Project Management Professional, the AIPM RegPM Certified Practising Project Manager (CPPM) and the PRINCE2 Practitioner are generally seen as approximately equivalent qualifications held by practising project managers. The equivalent IPMA credential has very little traction in Australia but is prominent overseas where the AIPM has no relevance - the AIPM and IPMA credentials are moving closer together. 
  • All of the professional qualifications have higher level options that are well regarded such as PgMP and MSP.
  • Academic degrees. the Australian market tends to see academic degrees such as a 'Masters in Project Managment as 'academic'.......  Over the years we have helped several Masters graduates obtain their PMP to assist in job hunting.  I find this hard to understand!

At the project management level choosing between PMP, the RegPM CPPM and PRINCE2 is more difficult. Most job applications seem to see any one of the three as being acceptable - you have done the work and studied project management. Some organisations have a strong bias to either AIPM or PMI and because PRINCE2 is focused on the PRINCE2 methodology, organisations using PRINCE2 have a preference for PRINCE2 Practitioner. 

Apart from the obvious PRINCE2 link, generally PMP seems to be preferred in organisations with an international focus, IT, banks, finance, etc. RegPM in organisations with an Australian engineering focus (but this seems to be a fairly mild preference most of the time).

The practical difference between RegPM and PMP is that the PMP credential can be obtained by passing an exam; the RegPM credential requires you to be employed as a project manager, using the 'PMBOK processes' in the real world, to demonstrate competency in their application.  

If you would like to discuss this further feel free to Contact Us we are AIPM members as well as PMI and have held the MSP credential from the 'PRINCE2 family'. 


What is the difference between the CAPM® and PMP® credentials?

The only significant difference between the CAPM and PMP credentials is the eligibility requirement - they are both difficult exams.

PMP candidates are required to have had a minimum of 36 months directing and leading the work of others to achieve a project objective. CAPM candidates do not have to meet this requirement.

'Directing and Leading' others means you role description is similar to 'team leader', 'test manager', 'senior analyst', or virtually any management role associated with the oversight of a project (or projects). Importantly you do not need to be the 'project manager'; although, of course, project managers qualify.

There are minor differences in the course materials to deal with the different examination specifications. The CAPM requirements are fully contained in the PMBOK® Guide. The PMP requirements are defined in the PMP examination specification, with the PMP examination incorporating some additional aspects of general management (see PMP exam below). There are also some minor differences in the style of the examination questions. 

The CAPM examination is 150 questions in 3 hours, the PMP exam is 200 questions in 4 hours.

Given the examinations appear to be of similar difficulty, our recommendation is to sit for the PMP exam if you are eligible - there is no point in taking the CAPM exam in preparation for the PMP exam later. However, if you are not eligible for the PMP examination, the CAPM exam does provide a good starting point for your career development, with a view to taking the PMP in 3 to 5 years time.

Feel free to contact us if you need more help deciding which examination is best for you. 


What is the PMP® exam based on and why does it keep changing?

The content of the PMP test, is detailed in PMI's PMP Examination Content Outline, this is a direct output of the role delineation study (RDS) which is a job analysis of the project manager role.

PMI update the RDS every 5-7 years, independent of the PMBOK® Guide development schedule, to identify any changes to the profession and ultimately determine what content should be included in the test. Each new version of the RDS may result in structural changes to the exam and the incorporation of new areas of study. The next update to the RDS will be released in Q3 of 2019, the PMP exam will change on the 15th December 2019.

When PMI are developing or updating the exam, each question written must align to at least two published reference books. The references used are not limited to PMI global standards or publications and there are some items on the PMP exam that do not reference any PMI standards or publications at all. However, each question must align to the RDS and generally will not contradict anything in the PMBOK® Guide.

When the PMBOK® Guide is updated, PMI ensures that the terms used in the test align with those used in the global standard to minimize confusion. During this terminology update, PMI is not changing the structure of the exam, the scoring model, etc. only updating the terminology. Candidates studying for the examination will certainly need to include the current edition of the PMBOK® Guide as one of their references (which is why we have to update out training materials each time the PMBOK is updated), but trainees also need a wider understanding of project management - the purpose of our training materials.

Note: CAPM is different. The CAPM exam is based on understanding the current version of the PMBOK® Guide. 


Who develops your course materials?

We develop our own materials and write our own questions.  We have 20 years experience developing world-class PMI coursework. Our materials are developed by:


Lynda.jpgDr. Lynda Bourne DPM, PMP, FAIM.

Lynda holds a Doctor of Project Management from RMIT University. She teaches and has contributed to course development at Masters and PhD levels in Universities around the world.  She was a member of the core team selected by PMI to work on the 6th Edition of the PMBOK® Guide with particular responsibility leading the work on Chapters 10 (Communications) and 13 (Stakeholders).

Lynda brings world-class academic rigour to our on-going course development work. 




Weaver_Low.jpgPatrick Weaver PMP, PMI-SP, FAICD, FCIOB.

Pat is an internationally recognised expert in the areas of project controls and project governance. He has worked on numerous standardisation projects for both PMI (starting with work on the PMBOK® Guide 3rd edition between 2002 and 2004) and as an Australian representative on various ISO committees tasked with developing international project management standards.

Patrick brings years of practical project management training experience to our ongoing course development work. 



Our unique combination of skills combined with 30 years of PMI experience (starting when Patrick joined PMI in 1986) is brought to our course development work. This is supported by PMI’s contributions to their approved Registered Education Providers (R.E.P.) in the form of intellectual property, examination outlines and other resources to ensure we have the right materials and information to develop world class materials.  

Finally, Mosaic’s course materials are regularly subjected to an intense quality assurance process by PMI as part of their overall R.E.P. quality assurance program.

See more on our training development methodology.


Do you run courses outside of Melbourne?

We regularly run commercial courses for organisations around Australia and globally - see more on our commercial and in-house training options

Our unique Mentored Email™ courses are different. We train people from around the world via this convenient self-paced medium:

 - See more on our PMP Mentored Email™ courses.

 - See more on our CAPM Mentored Email™ courses.

 - See more on our PMI-SP Mentored Email™ course

 - or contact us for more information


What is a PMI® approved R.E.P. (Registered Education Provider)?

REPsmall.gifThe PMI R.E.P. Program establishes defined quality criteria and operational guidelines for all participating Education Providers. As a PMI endorsed, Registered Education Provider (R.E.P.), Mosaic has agreed to abide by these PMI established quality assurance criteria. Whilst participating in the R.E.P. 
Program, Mosaic's courses for PMP, PMI-SP and CAPM exam preparation are pre-approved by PMI for both content and the number of hours of eligible training needed to complete the application process. 

Mosaic Project Services Pty Ltd is R.E.P. #1705, we have been a PMI R.E.P. since 2002. Our annual review cycle is from the 30th September each year. 

All current R.E.P.s are listed in the searchable index on the PMI website at: 

See more on the PMI R.E.P. program.


How long do I need to study to prepare for the exam?

The contact component of both our Mentored Email™ and classroom courses are rated at 23 hours for CAPM and 35 hours for the PMP courses. All of our courses are pre-approved by PMI as part of our PMI approved R.E.P. quality assurance processes to deliver the required training hours needed to be eligible for the examinations. However, almost everyone needs to spend some additional time to complete their revision and be prepared for the exam!

All of our CAPM and PMP courses include, in addition to the contact hours, a 90-day licence to use our PM Final on-line exam simulator and on-going support until you pass. The 90 days starts when you are ready and the on-going support is not limited.  

The question of how much time you need to commit is more difficult to answer, it depends in part on your prior knowledge and in part on your learning style and on how quickly you assimilate the course materials and become accustomed to the multi-choice question format.  We recommend everyone takes their exam between 2 and 6 weeks after completing the course; in this period most people seem to need between 20 and 40 hours of self-study (supported by us and the PM Final questions).  

The key to understanding how much time you may need to invest in revision is our 100 question benchmark test that you take at the completion of the contact hours.  A score of above 80% suggests you are already more-or-less exam ready. Below 75% indicates more study is needed - we discuss this score with each person individually and make specific recommendations as to how you can best work to assimilate the large amount of very specific knowledge needed for each of the exams.  


Why is the predominant colour of this site 'red'?

In Chinese culture the colour red symbolises good fortune and joy, and is a traditionally symbolic color of happiness.

We work to ensure each of our trainees experiences the joy of passing their chosen PMI examination and then goes on to benefit in their professional careers.

Achieving a PMI credential has consistently been shown to equate to higher average salaries world-wide, and we wish you this good fortune!


Any more questions?

It is impossible to develop a complete list of Q & As - if you have any more questions about us, our courses, the exams of PMI in general please contact us - we are always happy to assist.